Returns & Warranty
Not 100% satisfied with your purchase? We will happily accept returns within 30 days from the initial purchase date.
- No returns or exchanges allowed on sale items, custom products, or clearance / blem inventory.
- Products must be in new condition and in original packaging.
- Returns are only accepted if you are the original purchaser of the product.
- No returns or exchanges on international orders.
- Purchaser will be responsible for return shipping on all returns.
To sumbit a return follow these steps:
- If goods are in new condition and un-used. Contact us for an RMA #.
- Once you have an RMA# repackage your goods and place the original invoice in the box with your RMA# in large legible writing.
- Affix the shipping label provided and drop your package off at your local UPS or USPS (read the label!) location.
- Be sure the original shipping label is removed, box seams are securely taped, and contents are padded against damage.
- Once your goods are received to us in good condition and refund will be issued minus the cost of inbound and outbound freight.
Rayne Longboards warrants that all goods are free of manufacturers defects for a period of 90 days from proof of purchase. Within 90 days of purchase we will repair or replace any items approved as "Defective" without charge. After 90 days we pledge to repair or replace any items approved as "Defective" for up to 12 months from original purchase date as long as the customer pays for the replacement freight (inbound and outbound).
How do I submit a warranty claim?
- Find your original receipt or proof of purchase
- Take some pictures that show the failure
- Send firstname.lastname@example.org an email with the pictures and proof of purchase.